Refund and Cancellation Policy

Last updated: 4 November 2026

Megle sells coins, which are digital items delivered to your account instantly after payment. Coins are used for Premium and to unlock a banned account (see Pricing).

When you get a refund

• Money taken, coins not added. If your payment succeeded but the coins did not reach your account within 24 hours, write to us. We will either add the coins or refund the full amount.
• Charged twice. If the same purchase was charged more than once, we refund the extra charge.
• Failed payments. If a payment failed but money left your account, it is normally returned automatically by your bank or Razorpay within 5–7 working days. If it is not, write to us.

When we do not refund

• Coins that have been added to your account, whether used or not, because they are delivered instantly.
• Coins spent on Premium or on unlocking a banned account.
• Coins left in an account that you delete, or that is removed for breaking the Terms.

This does not affect any right to a refund you have under the law.

Cancelling Premium

Premium lasts 30 days from purchase and does not renew by itself, so there is nothing to cancel: it simply ends after 30 days unless you buy it again. Time remaining on Premium is not refunded.

How to ask for a refund

Email megle@megaleapp.com within 7 days of the payment, from the email you use on Megle, with your Megle ID and the Razorpay payment ID (it starts with pay_ and is in the receipt). We reply within 3 working days. Approved refunds go back to the original payment method within 5–7 working days, depending on your bank.